Privacy Policy
Last Updated: [16，June, 2025]
Welcome to Vistaroot, We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Vistaroot.com, or engage with our retail/wholesale services.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1.Information We Collect
We collect the following types of information:
A. Personal Information
Contact Details: Name, email, phone number, shipping/billing address.
Account Information: Username, password (for wholesale accounts).
Payment Data: Credit card details (processed securely via Stripe/PayPal), purchase history.
Business Information (Wholesale Clients): Company name, tax ID, business registration details.
B. Non-Personal Information
Device & Usage Data: IP address, browser type, operating system, pages visited.
Cookies & Tracking: We use cookies (Google Analytics, Facebook Pixel) to improve user experience and marketing.
2. How We Use Your Information
We process your data for the following purposes:
Order Processing: Fulfilling retail/wholesale purchases, shipping, and returns.
Customer Support: Responding to inquiries, complaints, or warranty claims.
Marketing: Sending promotional emails (you may opt out anytime).
Security & Fraud Prevention: Detecting and preventing fraudulent transactions.
Legal Compliance: Meeting tax, accounting, and regulatory obligations.
3. Data Sharing & Disclosure
We do not sell your personal data. However, we may share it with:
Payment Processors: Stripe, PayPal (for secure transactions).
Shipping Providers: FedEx, DHL (to deliver orders).
Wholesale Partners: If you are a reseller, we may share limited data for logistics.
Legal Authorities: If required by law (e.g., court orders, fraud investigations).
4. International Data Transfers
If you are outside our host country China, your data may be transferred and processed in accordance with applicable laws (e.g., GDPR for EU customers).
5. Your Rights
Depending on your location, you may have the right to:
Access, Correct, or Delete your personal data.
Opt Out of marketing communications.
Restrict Processing or request data portability (under GDPR).
Lodge a Complaint with a data protection authority.
To exercise these rights, contact us at [support@vistaroot.com].
6. Data Security
We implement SSL encryption, secure payment gateways, and access controls to protect your data. However, no online method is 100% secure—please use strong passwords and monitor account activity.
7.Cookies & Tracking Technologies
We use:
Essential Cookies: For site functionality (e.g., shopping cart).
Analytics Cookies: Google Analytics to track traffic.
Marketing Cookies: Facebook Pixel for ad targeting.
You can disable cookies via browser settings, but some site features may not work.
8. Children’s Privacy
Our Site is not intended for users under 13 (or 16 under GDPR). We do not knowingly collect children’s data.
9. Changes to This Policy
We may update this Privacy Policy. The latest version will always be posted here with the “Last Updated” date.
10. Contact Us
For privacy-related questions, contact:
Email: support@vistaroot.com
WhatsApp: 086 15099905134