Warranty Policy
At Vistaroot, we stand behind the quality of our products. This warranty ensures your purchase is protected against manufacturing defects under normal use.
1. Warranty Coverage
Duration:
1 years from purchase date.
What’s Covered:
- Defects in materials or workmanship.
- Malfunctions under normal use.
What’s Not Covered:
- Damage from accidents, misuse, liquid exposure, or unauthorized repairs.
- Normal wear & tear (e.g., battery degradation).
- Products without proof of purchase (receipt/order number).
2. How to Claim Warranty
Contact Us: Email support@vistaroot.com with:
- Order number/proof of purchase.
- Photos/videos of the defect.
- A brief description of the issue.
Assessment: We’ll review your claim and provide instructions (repair, replacement, or refund).
Resolution: If approved, we’ll cover return shipping (if applicable) and process your claim within 7 business days.
3. Wholesale Warranty Terms
Bulk orders may have customized warranty terms. Refer to your supplier agreement or contact our sales team.
4. Out-of-Warranty Support
For expired warranties or non-covered damage, we offer paid repair/replacement services. Contact us for a quote.
5. Manufacturer Warranties
Some products include separate manufacturer warranties. Check product documentation for details.
6. Limitation of Liability
Our warranty does not cover incidental/consequential damages (e.g., data loss on phones).
Warranty is void if the product is tampered with by unauthorized personnel.
Need Help?
Email [support@vistaroot.com] or call [086 15099905134].